Communicate Good

Posts Tagged ‘Thank You

I’m certain that today’s blog post (or a flavor of this post) has been addressed a billion times already, but I’m going to write about it again because it’s so important. It’s critically important. In fact, on a Top Ten list of communications “best practices,” this edges out “stop saying ‘um'” for the #1 slot. If you can master this, you will find more success in business and in life than you could possibly fathom in your wildest dreams. You will gain influence, you will be liked, you will engender trust. So what is this magical practice of which I speak? It’s a six-word phrase that you must commit to memory and commit to using at least once per day for the rest of your life. The phrase: “Thank you. I really appreciated that.”

I was reminded of this just a few days ago when I received an email from a client after a particularly trying week. Read the rest of this entry »